Privacy Policy
Last updated: August 14, 2026
Solarenne ("we," "us," "our") operates solarenne.com. This policy sets out the information we collect, how we make use of it, and the choices afforded to you.
Information We Collect
- Information you provide to us directly: name, email address, shipping and billing address, telephone number, and payment details when you place an order, create an account, or contact support.
- Information collected automatically: IP address, browser type, device information, and browsing activity on our site, gathered through standard analytics and cookies.
- Information from payment processing: payment is handled through Shopify's own encrypted infrastructure. We do not retain full payment card numbers on our servers.
How We Use Information
- To process and fulfill orders, including shipping and customer support
- To correspond with you regarding your order, including shipping updates and support inquiries
- To refine our site, products, and marketing, based on aggregate behavior
- To send marketing correspondence, only where you have opted in, and with the option to unsubscribe in every message
Sharing of Information
We do not sell personal information, under any circumstance. We share information solely with the service providers who assist in operating the store — payment processing, shipping, email delivery, and analytics — each bound to use it only for that purpose, and with legal authorities where required by law.
Your Rights
You are entitled to access, correct, delete, or export your personal information, and to opt out of marketing correspondence at any time. To exercise any of these rights, write to support@solarenne.com. We will respond within a reasonable period.
If you reside in the United Kingdom or the European Union, you hold the rights afforded to you under UK GDPR or EU GDPR, including the right to lodge a complaint with your local supervisory authority. If you reside in Australia, you hold the rights afforded to you under the Australian Privacy Principles. We extend these rights to every visitor, regardless of location, as a matter of practice.
Cookies
We employ cookies to operate the site, retain your cart, and understand how visitors engage with solarenne.com. You may govern cookies through your browser settings.
Data Retention
We retain personal information for as long as your account remains active, or as required to fulfill the purposes set out in this policy, resolve disputes, enforce our agreements, and satisfy legal obligations. Order records are retained for as long as required under applicable tax and commercial law.
Contact
Questions regarding this policy: support@solarenne.com