Shipping Policy

Last updated: July 14, 2026

Where We Ship

We currently ship to the United States, United Kingdom, Australia, and Canada.

Processing Time

Orders are typically processed within 1 to 2 business days of being placed. You will receive an email confirmation as soon as your order is placed, and a second email with tracking information once it ships.

Delivery Time

Once your order ships, delivery typically takes 6 to 8 business days. Delivery times are estimates and may vary depending on your location, local courier conditions, customs processing for international shipments, and high-demand periods such as holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address before you complete your purchase, so you will always see the total cost before paying.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow its progress to your door.

Delays

While we work to have every order arrive within the stated window, occasional delays can happen due to weather, customs processing, or courier volume outside of our control. If your order is taking longer than expected, contact us at support@solarenne.com and we will look into it for you.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, email us at support@solarenne.com with your order number and, if possible, photos of any damage. We will work with you to resolve it.

Questions

For any shipping questions, reach out any time at support@solarenne.com.