Privacy policy

Privacy Policy

Last updated: July 14, 2026

This Privacy Policy explains how Solarenne ("we," "us," or "our"), operating at solarenne.com, collects, uses, and protects the personal information of visitors and customers. By using our site or placing an order, you agree to the practices described here.

Information We Collect

When you browse our site, place an order, or sign up for updates, we may collect:

  • Contact details you provide, such as your name, email address, shipping address, and phone number.
  • Order details, including the products you purchase, order value, and order history.
  • Payment information, which is collected and processed directly by our payment processor. We do not store your full card number on our own servers.
  • Basic technical information such as browser type, device type, and pages viewed, collected automatically through standard store functions like your shopping cart session.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer support.
  • Respond to questions sent to support@solarenne.com.
  • Send order confirmations, shipping updates, and, if you opt in, occasional emails about new products or updates.
  • Maintain the security and normal operation of our store.

Cookies and Similar Technologies

Our store uses cookies that are required for core functions such as keeping items in your cart and completing checkout. If we add optional tools such as analytics or advertising cookies in the future, this policy will be updated to describe them before they are used.

How We Share Information

We share personal information only where necessary to run our business, including with:

  • Our ecommerce platform provider, which hosts our store and processes payments and orders on our behalf.
  • Shipping carriers, in order to deliver your order to you.
  • Service providers who help us with functions like customer support or email delivery, bound to use your information only for the purpose we specify.

We do not sell your personal information to third parties.

Children's Privacy

The Spark Cube is designed for family and household use, including children under adult supervision, but our store itself is intended to be used by adults for purchasing. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information without a parent or guardian's involvement, please contact us at support@solarenne.com so we can address it.

Data Retention

We keep order and account information for as long as needed to fulfill orders, comply with legal and tax obligations, and resolve any disputes. You can request that we delete your personal information at any time, subject to what we are legally required to retain.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of marketing emails. To make a request, email us at support@solarenne.com and we will respond as promptly as we can.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our site after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@solarenne.com.