Privacy policy
Privacy Policy
Last updated: August 14, 2026
Solarenne ("we," "us," "our") operates solarenne.com. This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
- Information you provide directly: name, email address, shipping and billing address, phone number, and payment details when you place an order, create an account, or contact support.
- Information collected automatically: IP address, browser type, device information, and browsing behavior on our site, collected through standard analytics and cookies.
- Information from payment processing: payment is handled through Shopify's payment infrastructure. We do not store full payment card numbers on our own servers.
How We Use Information
- To process and fulfill orders, including shipping and customer support
- To communicate with you about your order, including shipping updates and support requests
- To improve our site, products, and marketing, based on aggregate behavior
- To send marketing communications, only where you have opted in, and with an unsubscribe option in every message
Sharing of Information
We do not sell personal information. We share information only with service providers who help us operate the store — payment processing, shipping, email delivery, and analytics — each bound to use it only for that purpose, and with legal authorities where required by law.
Your Rights
You have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact support@solarenne.com. We will respond within a reasonable time.
If you are located in the United Kingdom or the European Union, you have the rights afforded to you under UK GDPR or EU GDPR, including the right to lodge a complaint with your local supervisory authority. If you are located in Australia, you have the rights afforded to you under the Australian Privacy Principles. We honor these rights for all visitors regardless of location, as a matter of practice.
Cookies
We use cookies to operate the site, remember your cart, and understand how visitors use solarenne.com. You can control cookies through your browser settings.
Data Retention
We retain personal information for as long as your account remains active, or as needed to fulfill the purposes described in this policy, resolve disputes, enforce our agreements, and comply with legal obligations. Order records are retained for as long as required by applicable tax and commercial law.
Contact
Questions about this policy: support@solarenne.com