We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.

If your order hasn't shipped yet, email us right away at support@solarenne.com and we'll do our best to change or cancel it. Once it's shipped, we're no longer able to make changes, but our return policy still applies.

Yes. Checkout is encrypted and processed through Shopify's secure payment system. We never see or store your full card details.

We currently ship within the United States and Canada. If you're ordering from outside these regions, please double-check product compatibility before purchasing, as some items are voltage-specific.

Orders are typically processed within 1-2 business days and arrive within 5-8 business days after that, depending on your location. You'll receive a tracking number by email as soon as your order ships.

Once your order ships, you'll receive a confirmation email with a tracking link. If you haven't received tracking within 3 business days of ordering, email us and we'll look into it right away.

If you're not satisfied within 30 days of delivery, reach out and we'll make it right — whether that's a replacement, exchange, or refund, depending on the situation.

Email support@solarenne.com with your order number and a quick note on the issue. We'll walk you through the next steps directly.

Once your return is received and inspected, refunds are typically processed within 5-7 business days back to your original payment method.

Our products are built for 110-120V outlets, standard in the United States and Canada. If you're outside these regions, the product may not function correctly with local voltage.

Every product includes our 30-day guarantee. If something isn't working as expected within that window, contact us and we'll sort it out.

No problem — email support@solarenne.com and a real person will get back to you, usually the same day.